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 Home     August 31, 2015  

Welcome to C2C Solutions, Inc.

People in Meeting ISO CertificationC2C Solutions Inc. (C2C), located in Jacksonville, FL, has proudly served as a Qualified Independent Contractor (QIC) for the Medicare program since the inception of the second-level appeal process in September 2004. Today, C2C is the QIC contractor for the Part B North, Part B South, Part A West and Durable Medical Equipment (DME) task orders.

C2C fosters an organizational culture that embraces honesty, integrity and respect. We perform our duties with our corporate values in mind – to use “Innovation, Quality and Value with PRIDE (Passion for our customers, Responsibility to perform with integrity, Initiative to make things better; Discipline to strive for excellence and Enthusiasm for the future).

We have assembled a workforce inspired by a common purpose, of upholding our quality values of “Doing the Right Things, the Right Way.” Our culture generates our drive to deliver exceptional customer service and commitment to upholding the highest quality standards. Our team members have in-depth knowledge of health insurance plans including, but not limited to, traditional fee-for-service (FFS) Medicare, Medicare Advantage (Part C) and Medicare Prescription Drug Coverage (Part D) and vast experience managing the second-level appeals from case receipt to final disposition.



URAC Accredited CareContact Us
For corporate business opportunities, please contact:
C2C Solutions, Inc.
PO Box 44013
Jacksonville, Florida, 32231


For information about contacting the specific QIC operational units, please visit the respective pages: QIC Part A West, QIC Part B North, QIC Part B South, QIC DME, QIC PDRC.

Please note: effective August 19, 2013, our new physical address is 301 W. Bay Street, 6th Floor, Jacksonville, FL 32202



Quality Focused

C2C is ISO 9001:2008 certified.  C2C has an extensive quality assurance and improvement process. C2C and its leadership have a long tradition of achieving the highest quality standards for all aspects of work performed. Our comprehensive quality program, referred to as the Quality Management System (QMS), includes documented work processes and instructions. C2C’s QMS program promotes quality at all levels and is solidly built upon C2C’s corporate values of doing “the right things, the right way.”

In addition to ISO registration, C2C has been awarded URAC accreditation for its core services.

What is a QIC?

The Medicare, Medicaid, and SCHIP Benefits Improvement and Protection Act (BIPA) of 2000 included provisions aimed at improving the Medicare appeals process. Part of these provisions mandate that an independent contractor, known as a Qualified Independent Contractor (QIC), will perform second level appeals known as reconsiderations. QIC contractors render timely and accurate decisions on regular reconsiderations and use a panel review process for medical necessity denials.

     
 
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