C2C Solutions, Inc. (C2C) is a Qualified Independent Contractor (QIC) for Medicare Durable Medical Equipment (DME) for the United States and the U.S. territories.

The Medicare, Medicaid, and SCHIP Benefits Improvement and Protection Act (BIPA) of 2000 included provisions aimed at improving the Medicare appeals process. Part of these provisions mandate that an independent contractor, known as a Qualified Independent Contractor (QIC), will perform second level appeals known as reconsiderations. QIC contractors render timely and accurate decisions on regular reconsiderations and use a panel review process for medical necessity denials.

Mail your request for a DME reconsideration to:

C2C Solutions -- QIC DME

P.O. Box 44013

Jacksonville, Florida 32231-4013

Tel: 904-791-6824 (QIC DME)

For all reconsideration requests, please include all of the following items in your request for the reconsideration:

• The Medicare beneficiary's name

• The Medicare beneficiary's health insurance claim number ("Medicare Card Number")

• Specific service(s) and item(s) for which the reconsideration is being requested, and the specific date(s) each of those item(s) or service(s) were provided

• The name and signature of the party (appellant) or the name and signature of the authorized representative of the party (appellant)

• The name of the Medicare contractor that rendered the DME claim redetermination (first-level appeal decision)

• You may call us if you have questions regarding the appeals process at 904-791-6824 (QIC DME).