Reopening Process

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  • C2C has assisted suppliers with reopening thousands of claims that were at the ALJ.
  • Returning requested documentation is the key to a successful outcome.
  • Take advantage of the reopening process, so you no longer have to wait.

Reopening Process

Update to Reopening Process

As a component of the Formal Telephone Discussion Demonstration, C2C is also conducting analysis on previously completed unfavorable reconsideration decisions dated on, or after, January 1, 2013, and that are from the respective DME MAC Jurisdictions C (CGS) and D (Noridian). As a result of the analysis, C2C is working to identify potential appeals for reopening that can now be resolved favorably through the reopening process under this demonstration.

The universe of appeals, which may be reopened by C2C under this demonstration, may include cases that have been closed by the QIC, but yet to be appealed to the Administrative Law Judge (ALJ), as well as cases that have been appealed to the ALJ and are currently pending an ALJ decision. If additional documentation is needed to support a favorable outcome through the reopenings process, C2C shall provide written notification to suppliers and what documentation is required to support a favorable decision under this demonstration. Suppliers will have 30 days from the date of the letter to return the requested documentation to C2C.

After the QIC receives the requested documentation, the QIC will review the materials received to confirm all requested documentation was submitted, and will determine if a reopening is warranted. The reopening shall only occur upon receipt of, and C2C’s verification of, the missing or otherwise relevant documentation that would yield a favorable decision. Participants will receive a letter notifying them if the case can or cannot be reopened after C2C has completed this review.

If the case or cases are currently pending at the ALJ, C2C will review the documentation received, and if it is determined that the claim can be resolved favorably through a QIC reopening under this demonstration, C2C will work with the ALJ to remand the case back to the QIC for processing of the reopening.

Additional details regarding the reopening process will be provided by C2C during the formal telephone discussion for claims that are selected for participating suppliers.

If a supplier has changed their mailing address since the Reconsideration was requested to and completed by the QIC, please email your new mailing address and a contact telephone number to DMEPDFeedback@c2cinc.com.

C2C Innovative Solutions, Inc.
QIC DME- Reopening Process Demonstration
P.O. Box 44050
Jacksonville, FL 32231-4050
Telephone: (904) 224-7349
Fax: (904) 224-2711

Feedback:

To provide feedback to C2C Innovative Solutions, Inc. regarding your Formal Telephone Discussion or the reopening process, please send your email to: DMEPDFeedback@c2cinc.com

For information about the availability of auxiliary aids and services, please visit: http://www.medicare.gov/about-us/nondiscrimination/nondiscrimination-notice.html.

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