• Quality banner: delivering products and services that meet or exceeds customer expectations
  • Value banner: performance that maximizes customer benefits
  • Integrity banner: solving customer needs with the highest of ethical standards

Welcome to C2C Innovative Solutions, Inc.

SAI Global Standards Mark and a link to the C2C Certificate of RegistrationC2C Innovative Solutions Inc. (C2C), located in Jacksonville, FL, has proudly served as a Qualified Independent Contractor (QIC) for the Medicare program since the inception of the second-level appeal process in September 2004. Today, C2C is the QIC contractor for several QIC task orders.

C2C fosters an organizational culture that embraces honesty, integrity and respect. We perform our duties with our corporate values in mind: "Integrity, Quality and Value with PRIDE (Passion for our customers, Responsibility to seek innovative solutions, Initiative to make things better, Discipline to strive for excellence and Enthusiasm for the future)."

We have assembled a workforce inspired by a common purpose, of upholding our quality values of “Integrity, Quality & Value driving Continuous Improvement.” Our culture generates our drive to deliver exceptional customer service and commitment to upholding the highest quality standards. Our team members have in-depth knowledge of health insurance plans including, but not limited to, traditional fee-for-service (FFS) Medicare, Medicare Advantage (Part C) and Medicare Prescription Drug Coverage (Part D) and vast experience managing second level appeals from case receipt to final disposition.

Contact Us

For corporate business opportunities, please contact:
C2C Innovative Solutions, Inc.
PO Box 44013
Jacksonville, Florida, 32231

For information about contacting the specific QIC operational units, please visit the respective pages: QIC Part A West, QIC Part B North, QIC Part B South, QIC DME, Formal Telephone Discussions Demonstration.

Quality Focused

C2C is ISO 9001:2008 certified. C2C has an extensive quality assurance and improvement process. C2C and its leadership have a long tradition of achieving the highest quality standards for all aspects of work performed. Our comprehensive quality program, referred to as the Quality Management System (QMS), includes documented work processes and instructions. C2C’s QMS program promotes quality at all levels and is solidly built upon C2C’s corporate values of "Integrity, Quality & Value driving Continuous Improvement.”

What is a QIC?

The Medicare, Medicaid, and SCHIP Benefits Improvement and Protection Act (BIPA) of 2000 included provisions aimed at improving the Medicare appeals process. Part of these provisions mandate that an independent contractor, known as a Qualified Independent Contractor (QIC), will perform second level appeals known as reconsiderations. QIC contractors render timely and accurate decisions on reconsiderations and use a panel review process for medical necessity denials.

For information about the availability of auxiliary aids and services, please visit: http://www.medicare.gov/about-us/nondiscrimination/nondiscrimination-notice.html.

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